Shipping policy
Countries and regions where the parcel delivery service is available: United Kingdom
Currency: GBP (£)
Where can customers receive their ordered items? Delivery location: the address specified in the customer's order.
Where are the merchant's parcels shipped from? Our UK local warehouse.
Order cut-off time: 5:00 PM (GMT/BST) daily. Orders placed after this time will be processed and shipped the next working day.
Order processing time: 0 to 1 working day. Orders are processed Monday to Sunday, excluding UK public holidays.
Shipping time: 1 to 3 working days. Parcels are delivered Monday to Sunday, excluding UK public holidays. Delivery to remote areas (e.g. Highlands & Islands, Northern Ireland) may take slightly longer, depending on the courier.
Shipping fee: All orders are delivered free of charge. Free delivery across the United Kingdom.
Ordering
1. Can I track my order?
After an order is placed, we will send you an email with the delivery details. This will include a tracking number and link, which will tell you when you can expect delivery and give you the status of your order.
2. Why have I not received an order confirmation by email?
Sometimes our emails take a couple of minutes to be sent or land in your SPAM folder. Please check all of your email folders again in 30 minutes — if you still haven't received your confirmation, email support@blazexlaser.com and we'll confirm your order and resend the confirmation email. We apologise for the inconvenience.
3. Can I change my order?
You can always change your order before you check out — just go to your basket and add or remove items. If you have already checked out, please contact us and we'll do our best to change your order before it is shipped.
4. Can I cancel my order?
As long as the order has not been shipped, you can cancel it anytime by contacting us via support@blazexlaser.com. However, if your order has already been shipped you'll have to return the products yourself.
5. My address is written incorrectly in the order confirmation — what can I do?
Please contact us at support@blazexlaser.com as soon as possible. If your order was placed within the last 24 hours and has not yet been dispatched, you can also update the address yourself through the address modification option on your Order Status page.
Please note that once your order has been dispatched, the address can no longer be changed. For full details, see our Incorrect Shipping Address policy below.
6. I received my parcel, but my order is incomplete, incorrect, or missing — what do I do?
We are sorry for the inconvenience caused to you. Please contact us via support@blazexlaser.com and we will help you solve the problem immediately.
Free shipping instructions
All products on the website are delivered free of charge — BlazeX covers all delivery costs, and every delivery method is free.
Free shipping applies when the following conditions are met:
· You purchase at least one item
· Payment is successfully completed at BlazeX
· The delivery address is within the United Kingdom
Delivery
1. How much does shipping cost?
We provide FREE delivery for all BlazeX products shipped from our United Kingdom local warehouse.
2. Which countries do you ship to?
We currently deliver across the United Kingdom. For delivery to other regions, please contact support@blazexlaser.com.
3. How long does it take for my order to be processed and sent?
Once your payment is verified, we will process and ship your order within 0–1 working day.
4. How long does shipping take?
We ship all orders from our UK local warehouse, so delivery across the UK is fast and reliable.
United Kingdom: 1–3 working days
(Delivery to remote areas may take longer.)
Incorrect Shipping Address
Please double-check your shipping address before completing your order. BlazeX Laser is not responsible for delays, losses, or additional fees caused by an incorrect, incomplete, or undeliverable shipping address.
1. Changing Your Address Before Dispatch
If you need to update your shipping address, you can make the change directly through the address modification option on your Order Status page.
Address changes are supported within 24 hours of placing your order, as long as the order has not yet been dispatched (whichever comes first). After this window, the address can no longer be changed.
2. After Dispatch
Once an order has been dispatched, we are generally unable to reroute or modify the delivery address.
If a parcel is returned to us because the address was incorrect, incomplete, or undeliverable, you will be responsible for the return delivery cost and any applicable reshipping fee before we can send the order again.
3. Do Not Refuse Delivery
If you change your mind about your purchase, please do not refuse the parcel. Contact us at support@blazexlaser.com before refusing delivery so that we can arrange the return in accordance with our Return & Refund Policy.
BlazeX Laser is not liable for parcels lost or damaged as a result of an uncoordinated delivery refusal.
4. Missing Orders
If your order does not arrive by the estimated delivery date, please contact us within 7 days of the courier's expected delivery date so that we can assist you with the delivery investigation.
We cannot guarantee assistance with claims submitted after this 7-day period.